Return and Refund Policy

Effective Date: 10/2024

At Glutide.net, we are committed to providing a seamless shopping experience for all our customers. This policy outlines our terms regarding shipping, returns, and refunds for all purchases made through our website.

1. Shipping Locations
   We currently ship to select locations within USA and CANADA. Please ensure your location is within our delivery area before placing an order.
2. Processing Time
   • Orders are processed within [1-2 business days] after payment confirmation.
   • Orders placed on weekends or holidays will be processed the following business day.

1. Shipping Options and Costs
   • We offer various shipping options at checkout, with delivery times and fees calculated based on your location.
   • Shipping fees are non-refundable.

1. Estimated Delivery Times
   Delivery times may vary based on your location and selected shipping option. Estimated delivery timeframes are provided at checkout; however, Glutide.net cannot guarantee exact delivery dates.
2. Tracking Orders
   Once your order has shipped, you will receive a tracking number via email to monitor your shipment’s progress.
3. Shipping Delays
   In cases of unforeseen delays (e.g., inclement weather, carrier delays), Glutide.net is not liable. We will, however, work to provide timely updates and assist in tracking delayed packages.

We want you to be completely satisfied with your purchase. If you’re not fully satisfied, we offer the following return policy:

1. Eligibility for Returns
   • Products must be returned unopened, unused, and in their original packaging to be eligible for a return.
   • You have [30 days] from the date of delivery to initiate a return.

1. Non-Returnable Items
   Due to health and safety concerns, we cannot accept returns on products that have been opened, used, or tampered with. Additionally, custom-compounded products are non-returnable.
2. Return Process
   • To initiate a return, please contact our Customer Support team through our website’s contact form with your order number and reason for the return.
   • Approved returns must be shipped back to us within [7 days] of receiving return authorization.
   • Customers are responsible for return shipping costs unless the return is due to an error on our part.

1. Inspection and Processing
   
   • Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
   • Upon approval, a refund will be processed to your original payment method.
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1. Refund Eligibility
   
   • Refunds are issued only for eligible items returned in original, unopened, and unused condition.
   • Shipping costs are non-refundable.

1. Refund Process
   
   • Approved refunds are processed within [7-10 business days] of receiving and inspecting the returned item.
   • A confirmation email will be sent once your refund has been processed.

1. Partial Refunds
   
   • In some cases, partial refunds may be granted if returned items do not fully meet our return requirements. Glutide.net reserves the right to make this determination based on the item’s condition.

1. Missing or Delayed Refunds
   
   • If you haven’t received a refund after the expected processing time, please check with your bank or credit card provider, as processing times may vary.
   • If you still have concerns, please contact us, and we will assist you.

Changes to This Policy

Glutide.net reserves the right to update or modify this Shipping, Return & Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about our policies.

Contact Us

For questions or assistance with your order, please reach out to our Customer Support team through the contact form on our website.